User Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you register, play or use services on LuckyWave Casino. We take your privacy seriously and set out below the types of data we handle, why we need it and the choices available to you. The policy applies to our website, mobile apps and related services offered to players in the United Kingdom.
Types of data we collect
We collect several categories of information to operate accounts, process payments and keep services secure. These include personal data, technical data and transactional data.
Personal data
Personal data covers information you provide when registering or verifying your account, such as name, date of birth, contact details, address, verified ID documents and any communications you send to us. We also collect identity information required for age and identity verification.
Technical data
Technical data includes IP address, device identifiers, browser and operating system, app identifiers, and usage data such as pages viewed, session times and errors. We may also collect location data when required for compliance or to enforce regional restrictions.
Transactional data
Transactional data relates to deposits, wagers, withdrawals, bonus activity and payment confirmations. We store payment method identifiers and transaction references to reconcile accounts and prevent fraud. Full card numbers are not stored on our servers.
How we use your information
We use data to provide and improve our services, to verify identity and age, to process payments, to detect and prevent fraud, and to meet legal and regulatory obligations. We may also use aggregated, anonymised data for analytics and quality assurance. We will not use your personal data for marketing unless you have given consent.
Data protection practices
We protect data using technical and organisational measures such as encryption in transit and at rest, access controls, secure development practices and staff training. Access to personal data is limited to authorised personnel and service providers who need it to perform their tasks.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable secure login, measure usage and support fraud prevention. You can manage cookie preferences via your browser or in the cookie settings on our site. Third-party analytics and advertising partners may also set cookies; their policies apply to those cookies.
User rights
You have rights to access and correct your personal data, to request restriction or erasure, to object to processing and to data portability where applicable. You may withdraw consent for marketing at any time. To exercise any right, use the account settings or contact our support team.
Access, correction and deletion
You can view and update most account information in your profile. For deletion or complex requests we will respond to verifiable requests submitted via your account or by contacting [email protected]. We may retain certain records where required by law or to resolve disputes.
Information sharing and third parties
We share data with third parties who provide services on our behalf such as payment processors, identity verification providers, fraud prevention agencies and hosting providers. We may also disclose information if required by law or to protect our rights. We do not sell your personal data.
Privacy policy updates
We may update this policy from time to time. Significant changes will be notified on our website or by email. You should check this page periodically to stay informed of any updates.